Start Supervising **Click Here**

13 January 2012 - Oakwood House, £140 per person

If you’re looking to bridge the gap between administration and supervision, this new one-day course is the perfect first step to gain an awareness and confidence in people management.

Click here to view our website page

Asbestos Management **Click Here**

12 January 2012 - Oakwood House, £100 per person

This course provides an introduction to asbestos for staff such as Centre Managers, Premises Managers, Business Managers and Headteachers, and for them to understand their role as duty holders in the management process. Please note this is a management course. See course content for Asbestos Awareness for staff such as caretakers and receptionists.

Click here to view our website page

Improve Your Memory Through Mind Maps **Click Here**

11 January 2012 - Oakwood House, £150 per person

With the ever-increasing amount of information that is produced daily, it is important that we learn how to remember facts and figures, names and faces.
This one-day course has been designed to improve your memory using both mind mapping and other techniques.

Click here to view our website page

Time Management **CLICK HERE**

10 January 2012 - Oakwood House, £140 per person

Time is one of the most valuable commodities we have in KCC and each and every one of us can benefit from becoming better at time management. Attending this programme can help you release up to 25% of your working day to focus on more productive activity, all done without a ‘dump and run’ approach to delegation.

Click here to view our website page

Enjoying Your Retirement **Click Here**

6 December 2011 - Oakwood House, £fully-funded by directorates

If you are to retire in the coming year or considering early retirement, this programme will provide impartial advice to plan ahead. The session takes place in the afternoon, following on from the separate Pensions Financial Planning event in the morning.

Click here to view our website page

Level 3 Diploma - First Line Management **CLICK HERE**

We are taking applications with a view to starting a new cohort in January 2012.

Register with our CMI Approved Qualification Centre to study for a qualification that is recognised throughout the UK and Europe. For supervisors and practising managers who have operational responsibility for defined areas of activity. It is also relevant for those wishing to move into a managerial role. Candidates will require the ability to submit written assignments.

Click here to view our website page

Prince2 Foundation Qualification - E-Learning **CLICK HERE**

The foundation is the first of the two Prince2 examinations required to become a Prince2 practitioner.

This programme is aimed at project managers, project supervisors or team leaders or people with responsibilities for projects. All delegates are expected to have a good understanding of the basic principles of project management.

Click here to view our website page

Good to Great Leadership - how to make your company last! **Click Here**

This workshop is based on the best selling business principles of 'Good to great: why some companies make the leap, and others don't'. The premise is that being good is the enemy of being great and you need to be great as you need to build your company to last. Your leadership and your people will make the difference between just being a good company and becoming a great company. Leading people and teams is critical to the success of your company and when effective management of resources is not enough - it is leadership that will make the difference. This short course is to introduce the key concepts of ‘what makes good to great leaders' and why your company can make the leap!

Duration:1/2 day

Click here to view our website page

Certificate in Company Direction (IoD) **Click Here**

The Institute of Directors in collaboration with Kent Learning and Development are delivering a Kent based Diploma and certificate in company direction - the professional qualification for directors. This exciting new executive training and development initiative is aimed at increasing director capacity in Kent, developing strong executive and corporate governance that will reassure your investors and stakeholders that their business is being run by professionals.

Course Dates 2011-2012
5 & 6 October 2011 - 8, 9,10 November 2011 - 13,14,15 December 2011 - 17 & 18 January 2012

Click here to view our website page

Leading Kent 2014 **Click Here**

This excellent leadership in place training and development programme is run by the renowned Roffey Park Institute. Public policy is driving leadership training and development in Kent towards a new leadership model that promotes collaboration and joint exploration of issues, with decisions that are built on solid, evidence-based deliberation.
Place based leadership seeks to overcome the fragmentation of service delivery by focusing and integrating resources to support comprehensive community change. This new public service delivery approach requires a new set of leadership rules and capabilities that transcend current organisation leadership thinking. This leadership in place programme will enhance your ability to lead across boundaries, understanding organisational interdependencies, culture and systems.

Duration: 5 days split into - 1 x 2 day and 3 x 1 day
1 x 2 day residential - 10 & 11 October 2011 - Maidstone
3 x 1 day modules - 14 November 2011, 6 December 2011, 17 January 2012 - Maidstone

Click here to view our website page

Women in Leadership Programme **Click Here**

This Kent based women's leadership training and development programme will enhance leadership capabilities for women and will make you stand out from the crowd.
This training and development programme for women delivers a mix of corporate and personal leadership styles through personal coaching and exploration of your core female strengths. You will be in a secure training environment with senior female leaders from across Kent with an opportunity to network and exercise key new leadership skills in working with business, stakeholders and partnership relationships.

Duration: 5 days split 1 x 2 day residential: 29 & 30 September 2011 - Maidstone
3 x1 day modules: 21 October, 11 November, 2 December 2011 - Maidstone

Click here to view our website page

Leadership for Beginners **Click Here**

This new quality leadership workshop is aimed at introducing managers to leadership concepts that are practical and form part of the toolkit. As leaders you need to keep your people engaged and productive in times of uncertainty and ambiguity. It will give you leadership behaviours and models that will allow you to return to the workplace personifying, demonstrating and communicating your leadership potential.

Course date: 26 September 2011 - Maidstone

Click here to view our website page

Prince2 FOUNDATION E-LEARNING **CLICK HERE**

The foundation is the first of the two PRINCE2 examinations required to become a PRINCE2 practitioner.

This programme is aimed at project managers, project supervisors or team leaders or people with responsibilities for projects. All delegates are expected to have a good understanding of the basic principles of project management.

Click here to view our website page

LEVEL 7 DIPLOMA - STRATEGIC MANAGEMENT AND LEADERSHIP **CLICK HERE**

Register with our CMI Approved Qualification Centre to study for a qualification that is recognised throughout the UK and Europe.

This qualification is developed for senior managers who have the responsibility to translate organisational strategy into effective performance. It requires the manager to focus on the requirements of implementing the organisation’s strategy.

Candidates will have operational responsibility for substantial programmes, resources and have a broad span of control as well as working in a strategic management position. Candidates will have achieved the Level 5 Diploma – Management and Leadership or equivalent.

Click here to view our website page

LEVEL 5 DIPLOMA - MANANGEMENT AND LEADERSHIP **CLICK HERE**

Register with our CMI Approved Qualification Centre to study for a qualification that is recognised throughout the UK and Europe.

For middle managers and those aspiring to senior management who wish to develop their core management and leadership skills and practices.

Candidates will have a minimum of three years working in a management position or similar experience at this level, and achievement of the Level 3 Diploma - First Line Management or equivalent

Click here to view our website page

LEVEL 3 DIPLOMA - FIRST LINE MANAGEMENT **CLICK HERE**

Register with our CMI Approved Qualification Centre to study for a qualification that is recognised throughout the UK and Europe.

For supervisors and practising managers who have operational responsibility for defined areas of activity. It is also relevant for those wishing to move into a managerial role. Candidates will require the ability to submit written assignments.

Click here to view our website page

Power Hour **CLICK HERE**

These one-to-one training sessions will focus on any Microsoft Office topic you require. Taking place at your desk, or by webinar if appropriate, we will work with you on any specific piece of work.

1 hour, £85 per person - dates and times arranged to suit you.

Click here to view our website page

IT for Retirees **CLICK HERE**

Are you coming up for retirement? Are you interested in getting the most out of your computer? For example:

• Setting up a web-based email account


• Using the internet


• Using a webcam


• Using Skype


• Learning about social media tools like Facebook and Twitter

20 July 2011 - Sessions House, Maidstone
9.30 am - 4.30 pm
Cost: £145

Click here to view our website page

Excel Introductory **CLICK HERE**

Go from the basics to intermediate level - covers worksheet management, calculations (including percentages and basic functions), and much more.

27 & 28 July 2011 - Aylesham
Cost: £290

Click here to view our website page

The European Computer Driving Licence Qualification Courses **CLICK HERE**

The ECDL is an internationally recognised qualification. In KCC this is run on a self-study/supported workshops basis. The level 2 qualification is invaluable for any administrative or support staff and will save you, on average, 30 minutes per day in time efficiency and increase both your knowledge and confidence.

The Advanced programme is for higher level users who would like to gain a formally recognised qualification.

All delegates on these programmes attend an initial induction - dates for these are:

ECDL Extra Induction (level 2)
13 September 2011 - Kroner House, Ashford
12 October 2011 - Sessions House, Maidstone
9.30 am - 11.00 am
Cost: £395

Click here to view our website page

Teeline Shorthand **CLICK HERE**

Teeline is a simple to use shorthand system which can make note and minute taking easy.

The course begins with a tutor-led half day introduction and first lesson, followed by access to an on-line learning system over a period of 3 months. Two further half days after the study period are available for speed building and taking of formal shorthand speed tests accredited by an examining body.

Induction 21 September 2011 - two follow-up sessions 6 & 7 December 2011
Sessions House, Maidstone
Cost: £145

Click here to view our website page

Kent Coaching & Mentoring CPD Event

'Kent Coaching & Mentoring CPD Event - Wednesday 9th November 2011 at Oakwood House, Maidstone' – Keynote speaker Sir John Whitmore.

£100 for non-Kent Coaching & Mentoring Network members.

To book your place or for more information please contact: Sharon.hammond4@kent.gov.uk

Look out for more information coming up on our website soon!

Introduction to coaching**CLICK HERE**

Coaching continues to grow in popularity in professional circles. In recent years, it is not just senior executives who are taking the opportunity to coach; professionals in all sectors are using coaching skills as part of their people management toolkit.

Click here to view our webpage

Mentoring skills for managers**CLICK HERE**

Being an effective manager requires a range of tools and skill sets, flexible to diverse situations and individuals. Mentoring can be a key aspect of effective management in the identifying and realising of potential, vital in up-skilling, succession planning and team development. However, effective mentoring often requires diverse approaches depending on the situation and individuals. This course aims to provide participants with the skills and techniques to make the most of mentoring in diverse situations. If done well, effective mentoring in management has significant potential in terms of supporting individual development and team productivity.

Click here to view our website page

ILM Recognised Certificate in Performance Coaching for Leadership**CLICK HERE**

This award aims to equip managers with the knowledge, skills and confidence to perform effectively as workplace coaches as part of their normal work role. This qualification is recognised by the Institute of Leadership & Management. It is a unique opportunity to become qualified in Coaching & Mentoring and become part of Kent’s Coaching Network. Research demonstrates that one of the key benefits of coaching to an organisation is the unlocking of the potential of individuals.

Click here to view our website page

PERSONAL MARKETING & PROMOTION**CLICK HERE**

Building ‘your brand’ and setting yourself apart from the competition

This one day workshop will give participants the opportunity to build their own brand. The one they want. This will help set them apart from the competition by creating a great first impression and a lasting impact to generate the best results.
This workshop will suit anyone up to and including middle management level. For senior managers the programme may need to be a little more bespoke, so please get in touch so we can work together to meet this need.

1 Day workshop £175 per person – September 2011, Maidstone

Click here to view our website page

INCREASE YOUR COMMERCIAL AWARENESS**CLICK HERE**

What it’s all about and why it’s important

2011 and beyond will be very different. Big changes have already happened and more are on the way…. With smarter ways of working, innovation no longer being a choice and doing “less with less”; the game has changed.In a shifting, uncertain world, to survive and prosper organisations need people with the right mindset, who are commercially aware, with the energy to see opportunities & threats in order to strengthen the organisation they work for.This workshop is for anyone looking to increase their commercial awareness and learn practical tools, in order to evolve and grow in this increasingly commercial world.

1 day workshop £150.00 per person – September 2011, Maidstone

Click here to view our website page

'THE ONE' TEAM DEVELOPMENT**CLICK HERE**

Hassle free team development at a realistic price

Team Development events give the team time to take advantage of the opportunity to work together in a safe environment, develop their understanding of each other and focus their energies.‘The One’ is the latest addition to our team development product range. Working in partnership with a trusted, high quality provider, we have designed this ‘off the shelf’ package in line with demand for realistically priced team development events.1 day course - one fixed price of £1350 for up to 15 team members, includes a professional facilitator, all course materials, venue, refreshments & lunch.

Click here to view our website page

SOCIAL MEDIA - 'CONNECTING PEOPLE' **CLICK HERE**

Confused about Twitter, Blogging, Wikis, Listening Online and Sharing? Come and learn how these innovative technologies enable organisations to 'connect' with their customers and communities.The programme is designed to be interactive and highly participative. Whilst there will be discussions around tools and communications and engagement theory all the content will have practical applications and be fully supported by ‘real life’ scenarios. There will also be ample time to network and learn from each other, exploring practical next steps for the use of social media for both personal development and as a channel for effective community engagement.

Click here to view our website page

ASSESSMENT TOOLS - OCCUPATIONAL TESTING **CLICK HERE**

Recruit right, first time

Kent Learning & Development offer a wide range of products and services to meet the needs and budget of recruiters. Our occupational tests can measure personality, ability, interest, motivation and more.

We ensure that our customers take a fair and consistent approach to selecting people by only using products that are approved by the British Psychological Society, meaning that they are both reliable and valid. In fact, these tools can increase the effectiveness of a recruitment campaign by upwards of 25%.

These tools can also be used for talent management, leadership, team building, personal development, succession planning, training needs analysis, performance management, career counselling and coaching.

Click here to view our website page

FIRE SAFETY MANAGEMENT **CLICK HERE**

This course is designed for all Managers with designated responsibility for fire safety management within their school or workplace.

Half day programme (am)
16 June 2011 - £75 per delegate

Click here to view our website page

INANIMATE LOAD MOVING AND HANDLING **CLICK HERE**

Participants will learn how to avoid unnecessary manual handling, to reduce risk and to prevent injury through good handling techniques by using a commonsense approach to everyday activities.

Half day programme (am)
15 June 2011 - £45 per delegate

Click here to view our website page

INFORMATION GOVERNANCE **CLICK HERE**

Data Protection and Freedom of Information represent key elements of a broader information governance framework, and ALL staff should understand their responsibilities towards personal and business sensitive information under this, and other legislation.

One day programme
14 June 2011 - £40 per delegate

Click here to view our website page

PROFESSIONAL WRITING **CLICK HERE**

Writing is an essential part of most people’s jobs, and developing your skills will enable you to communicate your message more effectively.

One day programme
10 June 2011 - £130 per delegate

Click here to view our website page

TIME MANAGEMENT **CLICK HERE**

Time is one of the most valuable commodities we have. Each and every one of us can benefit from becoming better at time management. Attending this programme can help you release up to 25% of your working day to focus on more productive activity.

One day programme
7 June 2011 - £140 per delegate

Click here to view our website page

'THE ONE' TEAM DEVELOPMENT**CLICK HERE**

Hassle free team development at a realistic price

Team Development events give the team time to take advantage of the opportunity to work together in a safe environment, develop their understanding of each other and focus their energies.
‘The One’ is the latest addition to our team development product range. Working in partnership with a trusted, high quality provider, we have designed this ‘off the shelf’ package in line with demand for realistically priced team development events.
1 day course - one fixed price of £1350 for up to 15 team members, includes a professional facilitator, all course materials, venue, refreshments & lunch.

Click here to view our website page

INCREASE YOUR COMMERCIAL AWARENESS**CLICK HERE**

What it’s all about and why it’s important

2011 and beyond will be very different. Big changes have already happened and more are on the way…. With smarter ways of working, innovation no longer being a choice and doing “less with less”; the game has changed.
In a shifting, uncertain world, to survive and prosper organisations need people with the right mindset, who are commercially aware, with the energy to see opportunities & threats in order to strengthen the organisation they work for.
This workshop is for anyone looking to increase their commercial awareness and learn practical tools, in order to evolve and grow in this increasingly commercial world.

1 day workshop £150.00 per person - September 2011, Maidstone

Click here to view our website page

SELLING THROUGH INFLUENCE & PERSUASION**CLICK HERE**

Become a sales wizard

Most smooth and slick sales strategies no longer work; the power of choice lies firmly with the customer. To be effective in today's competitive world, practicing the powers of influence and persuasion is a real must.
This workshop will explore the latest sales techniques, including Neuro Linguistic Programming (NLP) and give you the skills to access and use the customer’s own motivational drivers to convince them to buy.
1 day course £150.00 - May/June 2011, Maidstone

Click here to view our website page

PERSONAL MARKETING & PROMOTION**CLICK HERE**

Building ‘your brand’ and setting yourself apart from the competition

This one day workshop will give participants the opportunity to build their own brand. The one they want. This will help set them apart from the competition by creating a great first impression and a lasting impact to generate the best results.

This workshop will suit anyone up to and including middle management level. For senior managers the programme may need to be a little more bespoke, so please get in touch so we can work together to meet this need.

1 day workshop £175.00 per person - September 2011, Maidstone

Click here to view our website page

CUSTOMER SERVICE EXCELLENCE - PUTTING CUSTOMERS FIRST**CLICK HERE**

This is not just another ‘customer service course’, this workshop has been designed with a fierce passion and dedication to putting customers first. By taking a different approach to the others, we have created a fresh and exciting way for you to learn about service excellence.
This workshop is suitable for anyone in a customer-facing role looking to reinforce good practice and learn some new tools and technique in customer service excellence.
1 day course £150.00 - 30th March 2011, Maidstone

Click here to view our website page

Leading Through Collaboration**CLICK HERE**

Leading people and the organisation through collaboration is a given for the future of local government. Developing collaborative alliances with other agencies and businesses demand a high degree of independence between organisations. Understanding the significant differences between partners' strengths and operating styles is key!

23 March 2011, Oakwood House (1pm - 4pm)

Click here to view our website page

Good to Great Leadership in the Public Sector**CLICK HERE**

Leading people and teams is critical to the success of KCC and when effective management of resources is not enough it is leadership that will make the difference. This short course is to introduce the key concepts of what makes good to great leaders in the public sector.

23 March 2011, Oakwood House (9am - 12noon)

Click here to view our website page

Leading in a Changing Workforce**CLICK HERE**

When organisations restructure and transform their workforce, they need to build cultural anchors and resilient leadership to maintain the customer focus and develop their people to meet future challenges. This short course will introduce how leadership will be the driving force in transforming an organisation.

14 March 2011, Oakwood House (9am - 12noon or 1pm - 4pm)

Click here to view our website page

Equality Impact Assessment **CLICK HERE**

To provide knowledge, understanding, core skills and framework to carry out Equality Impact Assessments as a tool for effective implementation of the Equalities policies in KCC.

Half day programme (AM or PM) - 25 March 2010 - £75 per delegate

Click here to view our website page

Business Writing Skills **CLICK HERE**

Writing reports or documents is an essential part of most people’s jobs, and developing your skills will enable you to communicate your message more effectively.

One day programme - 22 March 2010 - £150 per delegate

Click here to view our website page

Springboard Women's Development **CLICK HERE**

Each woman sets her own agenda, so can be used in a wide range of settings. Those wanting to build self confidence, sorting out difficult relationships and developing assertiveness.

Four day programme - Starts 18 March 2010 - £450 per delegate

Click here to view our website page

Creating an Impact and Acting Assertively **CLICK HERE**

This programme is suitable for all staff who would find it beneficial to develop their assertiveness, confidence and communication skills in the workplace.

One day programme - 17 March 2010 - £150 per delegate

Click here to view our website page

Negotiating the Health and Safety Minefield **CLICK HERE**

This course is designed for all Headteachers and Business Unit Heads. Participants will be able to identify Health and Safety management issues and using what they have learnt, take action and implement this in their workplace.

One day programme - 17 March 2010 - £185 per delegate

Click here to view our website page

Appraiser Training **CLICK HERE**

All staff are entitled to an appraisal, which is timely, purposeful and regular. This one day training programme has been designed to help you to become more confident in appraisals; to ensure that your staff gain the maximum benefit from their appraisal
The course will use techniques from CBT and NLP to improve the participant’s knowledge of performance management and their competence in conducting appraisals using the Ways 2 Success model.

25th March 2011, £150 per person

Click here to view our website page

Managing a Remote Workforce **CLICK HERE**

More managers can find themselves managing geographically dispersed teams and home-based workers. Despite the communications technology that is available, remote workers may frequently feel isolated, lack a sense of identity and belonging. This can have a negative impact on performance. This course explores the issues involved and provides you with practical tools to manage your remote teams for high performance.

16 March 2011, £190 per person

Click here to view our website page

Management Qualification Information Sessions **CLICK HERE**

If you would like to know more please come along to one of our Information Sessions which will take place in Maidstone from 2.00 pm – 4.00 pm on the following dates:

28th April 2011 - Invicta House
13th May 2011 - Invicta House
17th June 2011 - Invicta House
8th July 2011 -Invicta House

If you would like to reserve a place please email admin@kentlearninganddevelopment.co.uk or sue.watson@kent.gov.uk

E-Learning Desktop Applications **CLICK HERE**

IT is an essential part of everyone's job in today's workplace. However your relationship with your computer can be a frustrating one if you do not have the knowledge and skills required to get the most from it. These e-learning packages will improve your knowledge and make your relationship with your computer a more productive one.

Click here to view our website page

Professional Messaging **CLICK HERE*

A 1-hour session either via your computer (at your desk) or via a seminar (face-to-face) for teams or groups, giving you advice, guidance and best practice around managing and organising your email messages. For just 60 minutes you will save up to 15 days each year by attending this session.

Click here to view our website page

Power Hour **Click Here**

Delivered either remotely by our webinar software, or by a personal visit from a trainer, these one hour sessions are proving both popular and invaluable for KCC staff. The session will focus on exactly what you need to know right now—covering all the main Microsoft Office applications—Word, Excel and PowerPoint, as well as Outlook.

Click here to view our website page

Social Media - 'Connecting People' **CLICK HERE**

Confused about Twitter, Blogging, Wikis, Listening Online and Sharing? Come and learn how these innovative technologies enable organisations to 'connect' with their customers and communities.

The programme is designed to be interactive and highly participative. Whilst there will be discussions around tools and communications and engagement theory all the content will have practical applications and be fully supported by ‘real life’ scenarios. There will also be ample time to network and learn from each other, exploring practical next steps for the use of social media for both personal development and as a channel for effective community engagement.

Click here to view our website page

Leading in a Changing Workforce **CLICK HERE**

When organisations restructure and transform their workforce, they need to build cultural anchors and resilient leadership to maintain the customer focus and develop their people to meet future challenges. This short course will introduce how leadership will be the driving force in transforming an organisation.

Click here to view our website page

Leading Across Systems and Organisations **CLICK HERE**

Leading people across systems and organisations requires a radical redesign of the leadership and management processes. It is about approaching delivery of services from local government not being linked to 'structures' and 'places' but as complex adaptive systems and organisms. This short session will introduce key new systems thinking.

Click here to view our website page

Business Risk Solutions For Leading Change **CLICK HERE**

Change requires strong leadership and focused management analysis. This short business risk solutions workshop will provide an opportunity to apply well proven risk analysis to change management strategies and plans. This will allow the manager to quantify the business risk associated to the change and inform the process. You use a problem solving model that will allow strong and analytical leadership decisions to drive change to a successful conclusion.

Click here to view our website page

Future Leaders Programme **CLICK HERE**

This leadership programme will deliver challenging leadership concepts and principles that will be required, to support the thrust of the 'Bold Steps for Kent 2014' transformation strategy. It will focus on a new way of working in localities and with partners reflecting the design principles upon which the 'Bold steps for Kent' transformation strategy is based.

Click here to view our website page